Privacy policy

Privacy Policy
Effective Date: March 1, 2025
Last Updated: July 16, 2025

 
MOVE MUSCLE & JOINT Privacy Policy

Move Muscle & Joint ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://movemuscleandjoint.com), interact with our advertising, or communicate with us via SMS or email.

By using our website, filling out a form, or opting into SMS messaging, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

 1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, mailing address, etc.
• Health Information: Voluntarily submitted through contact or intake forms.
• Technical Data: IP address, browser type, referral source, and site activity.
• Cookies & Tracking: We use cookies and tracking technologies to improve functionality and performance.
• Meta Form Data: We may also collect data you provide through Meta’s Instant Forms, including name, email, phone number, and answers to optional health-related questions.
   
  2. How We Use Your Information

We may use your information to:

• Provide and manage appointments and services
• Communicate with you about your care, scheduling, or service requests
• Send appointment reminders, updates, and wellness offers via SMS or email (if opted in)
• Improve our services, website experience, and customer communication
• Comply with legal, regulatory, and licensing requirements
   
  3. SMS Terms and Conditions / Data Usage

By opting into our SMS messaging service, you consent to receive automated informational text messages regarding scheduling, reminders, service updates, and other relevant communications. Message frequency may vary. Message and data rates may apply.

• Opt-In Consent: By entering your mobile number on our website or lead form and submitting it, you provide express written consent to receive text messages from Move Muscle & Joint.
• Opt-Out: You may opt out at any time by texting STOP to our number or emailing [email protected].
• Data Handling: We use secure, HIPAA-conscious platforms to transmit and store this information. We treat all mobile data as protected health information (PHI) when applicable.
• SMS data is not shared with any third parties for marketing purposes.
• Meta Ad Leads: If you submitted your information via a Facebook or Instagram lead form, you provided express consent to be contacted by Move Muscle & Joint via email, SMS, or phone regarding our services.

4. Sharing & Third-Party Service Providers

We do not sell or rent your personal or health information. We may share limited information only when:

• Required to comply with legal or regulatory obligations
• Necessary to process requests via secure, vetted service providers (e.g., booking software, lead form integrations, texting platforms)
• We utilize third-party platforms such as Meta (Facebook/Instagram), Zapier, and Twilio solely for the purposes of communication, lead management, and appointment scheduling. These platforms do not access your data beyond the scope of services rendered and are required to maintain data protection standards consistent with HIPAA when applicable.

We will never share SMS opt-in data or mobile numbers with any party for advertising, sales, or unrelated outreach.

 5. Data Security

We implement administrative, physical, and technical safeguards including:

• Staff training on HIPAA and privacy
• Role-based access to sensitive data
• Encryption of sensitive information
• Secure form and message transmission protocols
  Although no system is 100% secure, we take all reasonable precautions to protect your data.

 6. Your Rights

You may have the right to:

• Access or correct your personal information
• Request deletion of your data
  Withdraw consent for SMS or email communications
• Restrict or object to certain data uses

To make a request, email [email protected].

 7. Updates to This Policy

• If you submitted your data through Meta lead forms, continued engagement with our business and communications via those platforms constitutes acceptance of updated terms.
• We may update this Privacy Policy at any time. The latest version will always be available at https://movemuscleandjoint.com/compliance/privacy-policy with a revised effective date. Continued use of our services constitutes acceptance of any updates.

 8. Contact Us

Move Muscle & Joint
10701 El Monte St, Studio 2
Overland Park, KS 66211
Email: [email protected]
Phone: (913) 303-0989

Move Muscle & Joint is a HIPAA-compliant chiropractic clinic. Your privacy is our priority.